Which notifications and emails will I get?
The bell in the header shows your Messages and your Notifications. A red dot means something is unread.
Notifications
You are notified when:
- an item you listed has sold;
- an order is on its way to you, or has been delivered;
- an item you sold is still waiting to be sent;
- an order was not sent in time, and was cancelled or refunded;
- your Stripe Payout Account still needs setting up.
Click a notification to go straight to it; that marks it as read. Opening the bell does not. Go to Inbox opens all your conversations. Every notification is also under Messages, in the Notifications tab.
Emails we always send
Emails about your account, such as confirming your email address, resetting your password, and reminders to set up your Stripe Payout Account.
Order emails
These arrive with the matching notification, in your language, and each has a View order link.
| When | When you bought | When you sold |
|---|---|---|
| The order is paid | The order confirmation, with View your receipt, the link to your payment receipt on Stripe's page. It is the only email you get for the payment | The item has sold, and the date to send it or hand it over by |
| The order is sent | The carrier and the tracking | — |
| The order is delivered | Your Buyer Protection date | — |
| The order was not sent in time | Cancelled and refunded, with the amount | Cancelled |
When someone writes to you in Messages, we email you once per conversation until you have read it. The email names the listing, never the message.
Emails you choose
In Settings, Notifications, you switch on or off:
- Newsletter: what is new on Tack-o-Tack.
- Recommendations: items picked from what you have looked at and saved.
- Offers: promotions and time-limited offers.
When you tick the box for offers and news at sign-up, we first send an email asking you to confirm. Nothing is sent until you click it. You can switch them off again at any time.