Buyer Protection and problems

• What is Buyer Protection?

  When you pay on Tack-o-Tack, the money is held and only paid out after delivery and a period in which you can report a problem.

• How long do I have to report a problem?

  7 days from delivery when the item was sold by a private individual, and 14 days when it was sold by a business. Your order shows the exact date.

• Why do some orders have 7 days and others 14?

  It depends on who sold it. A private user's listing has 7 days from delivery, a shop's has 14, as EU law gives 14 days when buying from a business.

• How do I tell you about a problem with an order?

  Open the order and press Contact support. The form already names your order. Send it before your Buyer Protection date.

• When do I get a refund?

  An order not sent in time is refunded in full automatically. A checkout that times out or a payment not confirmed in time is never charged.

• Why are contact details hidden in my messages?

  Phone numbers, email addresses, links and social media handles are hidden in messages so that payment stays on Tack-o-Tack, where Buyer Protection applies.