How do I tell you about a problem with an order?

Open the order and press Contact support. A form opens with your order already chosen.

1. Go to Orders.
2. Open the order.
3. Press Contact support, describe what is wrong and add up to 3 photos if they help.
4. Press Send. You get a reference number on screen and by email.

We reply by email. While we look at your report, the money for the order is not paid out to the user who sold it.

When

Before the date shown as Buyer Protection until on your order. See How long do I have to report a problem?

Talking to the other user

You can also write to the user who sold the item: press Message seller on the order.