Shipping and delivery

• How is the shipping fee calculated?

  Tack-o-Tack sets the shipping fee from the item's size class (S, M, L or XL) and the route from the item's country to yours. The owner never sets it.

• How long do I have to send an item I sold?

  You have 5 business days from the payment to send the item. The deadline is met once the carrier confirms the parcel.

• Can I ask for more time to send?

  Yes, once per order and before the deadline. If the other user accepts, you get 3 more business days to send the item.

• What happens when an order is not sent in time?

  If the carrier has not confirmed the parcel by the deadline, the order is cancelled automatically and the payment is refunded in full.

• How do I add the tracking number and carrier?

  Open the order in Selling, Sales, enter the tracking number and press Mark as sent. The tracking number is required.

• How is a delivery recorded?

  An order counts as delivered at the carrier's delivered scan, or when the user who paid presses Received, whichever comes first.

• What if my parcel never arrives?

  If a parcel has no delivery 25 business days after it was sent, it is presumed lost and you can report it as not received through Contact support.