How long do I have to send an item I sold?

When you sell, you have 5 business days from the payment to send the item. Business days are Monday to Friday, so a sale on a Saturday does not cost you the weekend.

Your order, under Selling in the Sales tab, shows Send by and the date.

What meets the deadline

The carrier confirming the parcel before the send-by date. Press Mark as sent with the tracking number once the parcel is on its way. The carrier's tracking usually confirms it as soon as the label is registered, before any scan.

Mark as sent alone is not enough: an order still Sent – awaiting carrier confirmation when the deadline passes is cancelled. If the carrier has not confirmed the parcel 6 hours after you mark it sent, we ask you to check the tracking number or add the full tracking link. A saved tracking link also meets the deadline. See How do I add the tracking number and carrier?

The reminder

If the order is still waiting on the third business day, you get a notification: Your item is waiting to be sent.

If you need longer

You can ask the other user for more time, once. See Asking for more time to send.

If the deadline passes

The order is cancelled and the other user is refunded in full. See What happens when an order is not sent in time.