What if my parcel never arrives?

If 25 business days have passed since the parcel was sent and the carrier has not recorded a delivery, the parcel is presumed lost. You can then report it as not received.

How to report it

1. Open the order under Orders.
2. Press Contact support. The form opens with your order already chosen.
3. Say that the parcel has not arrived.

Before that

Parcels can be slow, especially across a border. Check the tracking link on your order, and write to the other user in Messages.

The money for the order is not paid out to the user who sold while the parcel has no delivery.