What happens when an order is not sent in time?

If the send-by date passes and the carrier has not confirmed the parcel, the order is cancelled automatically and the payment is refunded in full. Nobody has to ask for it.

This includes an order marked as sent that is still Sent – awaiting carrier confirmation. A tracking link saved after our prompt counts as confirmation.

What each side sees

• The user who paid gets a notification: Your item was not sent in time. You have been refunded in full. The order shows Refunded.
• The user who sold gets a notification: Your item was not sent in time, so the order was cancelled.

The commission

When an order is cancelled because it was not sent in time, Tack-o-Tack keeps its commission on that order. When an order is cancelled or refunded for any other reason, the commission is refunded too.